Terms & Conditions
Trade-only sales
CoolBlades is a wholesaler to the hair and beauty trade and does not sell directly to the general public. All products sold on this website are intended for use by trained hairdressing or beauty professionals who are qualified to use the products being purchased. By accepting our terms and conditions, you confirm that you are making your purchase for business use by suitably qualified personnel. CoolBlades will not accept liability for injury or damage resulting from the use or misuse of any product purchased from our site whether that use be by trained or untrained personnel. It is your responsibility to ensure that you or your employer has insurance that covers the use of the products you are buying. We reserve the right to ask for proof of professional status and refuse the order if we believe you not to be a trade customer.
- Placing an Order
- Product Description and Returns Policy
- Pricing Structure
- Payment and Security
- Delivery
- Cancellations
- Privacy
- Feedback
1. Placing an order
- Items selected in the shop will have a default quantity of 1.
- Press the "Add to basket" button to place your order.
- When you have finished selecting all your items you'll be able to see the descriptions, pricing and quantities for each before checking out.
- If you need to amend any selections you will be able to before proceeding to checkout.
- Confirmation of your order will be sent to you by email.
2. Product Description and Returns Policy
CoolBlades endeavours to describe all products and services accurately, however, if after receiving an order the item is not as described it can be returned for a full refund providing the item is in perfect condition, unused and in original packaging. Before any item is returned you must receive a return number direct from jackie@coolblades.co.uk. All goods must be returned within seven days by recorded delivery and proof of sending must be obtained and kept by the customer. There will be a charge of 5% up to a maximum of £7 for goods returned, to cover re-stocking and credit card fees.
In the interests of health and safety, we regret that we cannot accept the return of any scissor, clipper or razor that has been used.
CoolBlades accepts no responsibility for any goods lost during transit without the correct receipt of goods from the carrier.
3. Pricing Structure
Our pricing structure is correct at the times the goods are displayed on the website, however they are subject to alteration without prior notice. Prices are exclusive of VAT and delivery.
Trade customers may request a trade account for purchases. Contact customerservices@coolblades.co.uk
4. Payment and Security
Payment must be made prior to the dispatch of all goods unless you are holding a trade account with us. Payment can be made through the secure website online, alternatively customers can call 01253 893091 and pay by credit card on the phone. If cheques or postal orders are sent, the goods ordered will only be dispatched when the funds have cleared normal banking procedures. All goods remain the property of CoolBlades until paid for in full.
CoolBlades uses PayPal as its onsite secure provider, PayPal is one of the world's largest secure providers of Internet based financial transactions. Your order with Coolblades will be totally secure, safe and guaranteed.
5. Delivery
Standard Delivery
We aim to dispatch goods within 24 hours of your order, subject to stock availability. If any item you've ordered is not in stock we'll contact you immediately to explain when we'll be sending it. Orders sent by standard delivery should arrive with you after 1–3 days, however, this cannot be guaranteed.
Standard delivery rates are: £3.20 for orders with a value of less than £20 (excl.VAT) and £4.99 for orders over that figure. Please note that some heavy or bulky items carry a delivery surcharge of either 50p, £1.00 or £1.50 dependent on their weight or shape. If applicable, these surcharges are added to the standard delivery rate for your order at the checkout.
Free delivery to the UK is offered on orders with a value of over £100 (excl. VAT) and heavy or bulky goods surcharges are also waived. Free delivery is not available on salon furniture.
Next-Day Delivery
We offer next-day delivery on orders placed before 2pm. Orders marked "Next-Day Delivery" but placed after that time will not be delivered until the day following the next one. The rate for next-day delivery is £8.95.
Credit card sales marked for next-day delivery are always sent to the billing address for the card, even if a different delivery address is entered. This helps us to prevent fraud.
International Delivery
Please note we cannot send aerosols or liquids to these destinations. We'll let you know if you have ordered some restricted items before we dispatch your order and you will be refunded for them. Delivery rates and indicative delivery times are as follows:
- Andorra - £23.57 (Delivery 4-6 working days)
- Austria - £19.28 (Delivery 4-5 working days)
- Belgium - £15.00 (Delivery 3-4 working days)
- Croatia - £27.85 (Delivery 5-7 working days)
- Cyprus - £27.85 (Delivery 4-6 working days)
- Czech Republic - £23.57 (Delivery 4-6 working days)
- Denmark - £19.28 (Delivery 4-5 working days)
- Estonia - £27.85 (Delivery 5-7 working days)
- Finland - £27.85 (Delivery 5-7 working days)
- France - £15.00 (Delivery 3-4 working days)
- Germany - £15.00 (Delivery 3-4 working days)
- Gibraltar - £15.00 (Delivery 3-4 working days)
- Greece - £27.85 (Delivery 4-6 working days)
- Guernsey - £15.00 (Delivery 3-4 working days)
- Hungary - £27.85 (Delivery 5-7 working days)
- Italy - £23.57 (Delivery 4-6 working days)
- Isle of Man - £15.00 (Delivery 3-4 working days)
- Jersey - £15.00 (Delivery 3-4 working days)
- Latvia - £27.85 (Delivery 7-8 working days)
- Lithuania - £27.85 (Delivery 7-8 working days)
- Luxembourg - £15.00 (Delivery 3-4 working days)
- Netherlands - £15.00 (Delivery 3-4 working days)
- Norway - £54.63 (Delivery 5-7 working days)
- Poland - £27.85 (Delivery 5-7 working days)
- Portugal - £27.85 (Delivery 5-7 working days)
- Republic of Ireland - £15.00 (Delivery 3-4 working days)
- Romania - £27.85 (Delivery 5-7 working days)
- San Marino - £23.57 (Delivery 4-6 working days)
- Slovakia - £23.57 (Delivery 4-6 working days)
- Slovenia - £27.85 (Delivery 5-7 working days)
- Spain - £23.57 (Delivery 4-6 working days)
- Switzerland - £46.06 (Delivery 4-5 working days)
- Sweden - £27.85 (Delivery 5-7 working days)
- Vatican City State - £23.57 (Delivery 4-6 working days)
Price for delivery to Australia, New Zealand, Canada, America or other European countries not mentioned above is £49.99.
6. Cancellations
Orders cannot be cancelled once they have been dispatched. There will be a charge of 5% up to a maximum of £7 for goods returned, to cover re-stocking and credit card fees.
7. Privacy
8. Feedback
We welcome all feedback from our customers please send it to jackie@coolblades.co.uk and we will respond to it.
