Privacy Policy

CoolBlades is committed to protecting your personal information when you are using our services. All information obtained is stored on a secure server and all online processes are encrypted and take place through a secure server. Only senior directors at Coolblades have access to your personal information and we guarantee your security and value your business. We have had no reports of any customers experiencing fraud as a result of dealing with our company.

This Privacy Policy relates to our use of any personal information you provide to us through our website (www.coolblades.co.uk).

This privacy policy explains the following:

• what information we collect about you;
• how we will use information we collect about you;
• when we may use your details to contact you;
• whether we will disclose your details to anyone else;
• your choices regarding the personal information you have provided to us;
• use of cookies on our website and how you can reject these cookies.

As set out above, CoolBlades is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

Our website contains hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

What information will CoolBlades collect about me?

When you purchase any product from us, we will ask for personal information about you. This will consist of information such as your name, email address, postal address, telephone or mobile number.

When you are asked to submit details of your credit card CoolBlades confirms that we will not retain any of these details and they will be used solely for processing that particular transaction.

CoolBlades also uses cookies (see below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you.

How will CoolBlades use the information they collect about me?

CoolBlades will use your personal information for a number of purposes including the following:

• to deliver the products or services you have purchased;
• for "service administration purposes", which means that CoolBlades may contact you for reasons related to your purchase, as set out below (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
• to contact you about any message you have sent using our website;
• to personalise the way CoolBlades content is presented to you;
• IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
• to analyse and improve the services offered on the website. e.g. to provide you with the most user-friendly navigation experience.

If you have given us your consent when you registered, then CoolBlades may also contact you from time to time with details of offers and promotions that we believe may be relevant to you. You are able to withdraw this consent at any time.

When will CoolBlades contact me?

We may contact you:

• in relation to any purchase you have made in order to ensure that we can deliver your goods or services to you;
• where you have opted to receive further correspondence;
• to invite you to participate in surveys about CoolBlades services (participation is always voluntary); and
• for marketing purposes where legislation permits this and you have indicated that you wish to be contacted.

Will CoolBlades share my personal information with anyone else?

We will not share your information with anyone other than for the fulfillment of your order (e.g. credit card processing or courier companies) and we will keep and use your information in line with best practice and our legal obligations under the current UK data protection and privacy legislation.

Offensive or inappropriate use of the website

If you post or send offensive, inappropriate or objectionable content anywhere on the websites, or otherwise engage in any disruptive behaviour on the websites, CoolBlades may use your personal information to stop such behaviour.

Where CoolBlades reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. using a stolen credit card), CoolBlades may use your personal information to inform relevant third parties such as your employer, school, e-mail/Internet provider or law enforcement agencies.

How long will CoolBlades keep my personal information?

We will hold your personal information on our systems for as long as is necessary to fulfill your order and any subsequent queries, or for as long as you remain a registered user of our site.

Can I find out what personal information CoolBlades holds about me?

Under the GDPR you have the right to request a copy of the personal information CoolBlades holds about you and to have any inaccuracies corrected. (We will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, CoolBlades, Unit 3, Burlington Court, Cocker Avenue, Poulton-Le-Fylde, Lancs FY6 8JU.

What if I am accessing the website from outside the UK?

The website is published in the UK by CoolBlades. For international users accessing the site from outside the UK all personal information submitted by you to the site goes directly to CoolBlades and will be processed in accordance with this privacy policy.

Changes to this Privacy Policy

This privacy policy may be updated from time to time and the date of the most recent revisions will appear on this page.

Cookies Policy

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the website to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of features of www.coolblades.co.uk. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to www.coolblades.co.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How does CoolBlades use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience (for example, by remembering what you products you had in your shopping basket on your previous visit). This can be achieved through personalisation of your web pages or analysing user activity to determine what is more popular and what is not.

Revised 21st Feb 2021