CoolBlades is a wholesaler to the hair and beauty trade and does not sell directly to the general public. All products sold on this website are intended for use by trained hairdressing or beauty professionals who are qualified to use the products being purchased. By accepting our terms and conditions, you confirm that you are making your purchase for business use by suitably qualified personnel. CoolBlades will not accept liability for injury or damage resulting from the use or misuse of any product purchased from our site whether that use be by trained or untrained personnel. It is your responsibility to ensure that you or your employer has insurance that covers the use of the products you are buying. We reserve the right to ask for proof of professional status and refuse the order if we believe you not to be a trade customer.
When your order is confirmed by us, a contract is formed between us for the supply of your goods. You may cancel the contract by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. Notification must be in writing by either email, fax or letter to the following address:Coolblades (Returns Dept), Unit 3, Wyre Court, Bracewell Ave, Poulton le Fylde, FY6 8JF
Fax: 01253 895652
You may not cancel your contract with us where any manufacturer's seal has been broken. Also, please note that hygiene regulations mean that we cannot accept the return of any scissor, clipper, razor or razor blade (or similar item, this list is not exhaustive) that has been used.
If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us, you must return the product with its original packaging material in original condition.
If you cancel the contract you must return the goods to us at your own expense, you are also liable for the package's safe return so we suggest a recorded delivery service be used.
If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods. If you return goods that are damaged and cannot be re-sold we retain the right to charge for such damage. Refunds will be made to your original payment method, PayPal, credit card or cheque, we will refund your payment as soon as possible and certainly within 30 days of receiving the goods back.
Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer's instructions providing they are still within the warranty period, this repair or replacement could take up to 21 days.
Goods found to be faulty or damaged on receipt by you may be returned free of charge if notified to us within 7 days of receipt. Details of how to do this will be sent to you from our returns department once the faulty item has been registered with us.
If you return goods because you think they are faulty, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
See also Returns Policy
When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):
These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
Our pricing structure is correct at the times the goods are displayed on the website, however they are subject to alteration without prior notice. Prices are exclusive of VAT and delivery.
Trade customers may request a trade account for purchases. Contact firstname.lastname@example.org
Payment must be made prior to the dispatch of all goods unless you are holding a trade account with us. Payment can be made through the secure website online, alternatively customers can call 01253 893091 and pay by credit card on the phone. If cheques or postal orders are sent, the goods ordered will only be dispatched when the funds have cleared normal banking procedures. All goods remain the property of CoolBlades until paid for in full.
CoolBlades uses PayPal as its onsite secure provider, PayPal is one of the world's largest secure providers of Internet based financial transactions. Your order with Coolblades will be totally secure, safe and guaranteed.
Orders cannot be cancelled once they have been dispatched. There will be a charge of 5% up to a maximum of £7 for goods returned, to cover re-stocking and credit card fees.
We welcome all feedback from our customers please contact us and we will respond to it.
These terms and conditions and the contract are subject to English law.
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