Delivery Information

Free UK delivery to your address

These current options are separate from the forthcoming DPD Local Pickup service. The £70 and £150 qualifying amounts exclude VAT and shipping charges. Furniture and international deliveries are excluded from these offers. Heavy-order surcharges may apply even when the qualifying amount is reached. Availability depends on your address, parcel and the products ordered; check the service and total charge offered at checkout.

Dispatch & delivery times

We aim to dispatch in-stock orders within one working day, Monday to Friday. We do not dispatch on bank holidays. Dispatch is when your parcel leaves us; delivery is when it reaches you or your selected pickup point.

• Royal Mail 24® and Tracked 24®: aim to deliver the next working day after dispatch.
• Royal Mail 48® and Tracked 48®: allow 2–3 working days after dispatch.
• DPD next working day (and DPD Local Pickup once launched): order before 3:30pm Monday–Thursday for the next working day service, subject to the conditions above.
• FedEx international: delivery estimates vary by the service and destination and may be affected by customs clearance.

Orders placed after the cutoff, on Friday for a next working day service, at weekends or on bank holidays take longer. For our dispatch and next working day offers, working days are Monday to Friday, excluding bank holidays. A carrier may deliver on other days, but this should not be relied on unless you have selected a specific weekend service.

Islands, Highlands, remote postcodes and some other destinations can take longer. Public holidays at the destination can also affect delivery. The available services and any applicable surcharges are shown at checkout.

Local delivery & shop collection

International delivery with FedEx

Enter your delivery country and address at checkout to see the FedEx services available for your order. Availability depends on the destination, parcel size and weight, and the products ordered. If no suitable option appears, please contact us before ordering.

Customs charges: international orders may attract import duty, local taxes and customs-clearance or handling fees in addition to the shipping price. These depend on the destination and goods. Any charges collected by CoolBlades will be identified in your order total; charges not collected at checkout may be requested separately by FedEx or the relevant authorities. Contact us before ordering if you need to confirm which charges are included.

Customs may request information or payment before releasing a parcel. Please respond promptly to legitimate clearance requests. Customs checks, local holidays and service restrictions may extend the delivery estimate. If your parcel is delayed, contact us so we can help.

Items with special delivery requirements

Heavy & multi-box orders

Our standard free-delivery offers are subject to a single-box allowance. Orders that exceed that allowance — typically around 30kg — or require additional boxes may incur a heavy-order or additional-parcel surcharge, even when the £70 or £150 qualifying amount has been reached. The limit depends on the carrier, service, parcel dimensions and safe packing requirements; 30kg is a guide, not a guaranteed allowance for every service.

Any applicable surcharge will be shown before payment. If an order needs a bespoke quotation that cannot be calculated at checkout, we will contact you to agree the charge before dispatch and will not add it without your agreement. Contact us before ordering if you would like a delivery quotation for a large or heavy order. When launched, DPD Pickup will have its own parcel and location restrictions and may not be offered for heavy or multi-box orders.

Restricted or dangerous goods

Some aerosols, batteries and peroxide-based products are subject to carrier restrictions. Whether an item can travel depends on its classification, quantity, packaging, destination and service. UK orders may need DPD; some items cannot be sent internationally or to certain locations. Restrictions can affect the delivery options and free-delivery eligibility shown at checkout.

Furniture

Furniture is excluded from our standard free-delivery offers and may need a separate delivery quotation. Where a quotation is required, contact us before placing your order so that the delivery charge and arrangements can be agreed. We will not impose an additional delivery charge without your agreement.

Furniture is often sent directly by the supplier and typically takes up to three weeks, depending on availability. Check the product information and any specific delivery estimate provided for your order. Any different delivery period will be agreed with you.

Items sent directly by suppliers

Some products, including certain scissors, may be dispatched directly by a supplier and arrive separately. Dispatch is usually the next working day, subject to supplier stock. Any product-specific lead time takes precedence over the general dispatch aim; contact us if you need an item for a particular date.

Tracking, delays & delivery problems

Where tracking is available, use the tracking details provided with your dispatch notification. Please check your delivery address carefully and contact us promptly if you spot an error. Changes may not be possible after dispatch.

Delivery estimates are service aims unless a delivery date or guarantee has been expressly agreed with you. Weather, carrier disruption and customs checks can cause delays. An estimate does not remove our responsibility to deal with a missing, delayed or damaged order or override your applicable legal rights.

If a parcel has not arrived, arrives damaged, or is marked delivered but you cannot find it, contact CoolBlades with your order number. Please keep any damaged packaging and photographs where practical to help our investigation. We will liaise with the carrier and discuss the appropriate next steps with you.

Safe places & delivery changes

If you ask the carrier to leave your parcel in a safe place, you accept the risk of loss or theft after it has been correctly left in the place you specified. Please choose a secure location. If the carrier leaves it somewhere you did not authorise, contact us and we will investigate.

If you request a change of delivery address after dispatch, the carrier may be unable to make the change and delivery may be delayed. Once the parcel has been delivered to you or a person you nominated at the authorised address, we are not responsible for any subsequent loss. A request to change the address does not transfer responsibility for a parcel that goes missing in transit; please contact us if it does not arrive.

Changes to delivery by you: if you authorise delivery to a safe place, you accept the risk of loss or theft after the parcel has been correctly left there. If you change the delivery address in transit, you accept the risk of loss after the parcel has been delivered to you or your nominated recipient at the new address. Please contact us if the parcel is lost before delivery or the carrier does not follow your instructions. Nothing on this page limits your statutory rights. Business purchases are subject to our agreed terms and applicable law.